AI for Customer Service
Alice Labs builds AI agents that handle frontline customer interactions, route complex issues intelligently, assist human agents with real-time knowledge, and analyze satisfaction drivers — resolving issues 60% faster with higher CSAT scores.
Part of the team that delivers
An experienced team with broad AI and tech backgrounds from leading companies
Linus
Co-founder & AI Consultant
Alice
CEO & Co-founder
Jens
AI Consultant
Eric
Co-founder & AI Consultant
Lisa
Project Lead & Implementation
Results From Our Clients
Verified outcomes from completed AI implementations
AI Agent for Order Management
Ljusgårda (Supernormal Greens)
- 83% cost reduction
- 70-80% automation
- 6-week implementation
Document Automation: 60h → 3min
Public Sector
- 95% time reduction
- 60h → 3min/doc
- 1000+ hours/month saved
AI-Driven SEO Rewrite: +2,092% Clicks
Media Company
- 178 articles rewritten
- +330% daily increase
- 141 → 3,091 clicks
AI Use Cases for Customer Service
From first contact to resolution — where AI delivers the highest service ROI
Intelligent Chatbot
AI chatbot that understands natural language, accesses your knowledge base, and resolves 40-70% of queries without human intervention.
70% query deflectionSmart Ticket Routing
AI classifies, prioritizes, and routes tickets to the right agent with full context — eliminating manual triage and reducing misroutes.
90% routing accuracyAgent Assist
Real-time AI suggestions during conversations: knowledge articles, draft responses, similar cases, and next-best actions.
40% faster handlingCSAT Analytics
AI analysis of satisfaction drivers, sentiment trends, and service quality patterns — actionable insights for continuous improvement.
20% CSAT improvementBefore vs. After AI for Customer Service
| Process | Before AI | After Alice Labs |
|---|---|---|
| First response time | 4-24 hours | Instant (AI) / minutes (human) |
| Query resolution | 100% manual | 40-70% automated |
| Ticket routing | Manual triage, 30% misroutes | AI-routed, 90%+ accuracy |
| Agent handling time | 12-15 minutes average | 7-9 minutes with AI assist |
| After-hours support | None or voicemail | 24/7 AI coverage |
| Knowledge utilization | Agents search manually | AI surfaces relevant articles |
What Our Clients Say
"We decided early on to embrace AI technology and needed a partner who could explore opportunities, propose solutions, lead change management, and build them. With Alice, we got everything in one place and have implemented multiple solutions that increased efficiency so significantly that an entire team could be reallocated."
Andreas Wilhelmsson
CEO & Co-founder
Supernormal Greens / Ljusgårda
"Alice Labs' AI training gave us all a real aha-moment, whether we were completely new to the field or experienced! The training contained a perfect balance between theory and practice. We have definitely become more efficient at work!"
Åsa Nordin
IT Manager
Trollhättan Energi
"The collaboration with Alice Labs has been easy, educational, and incredibly supportive. We engaged them to improve our processes and create more efficiency in the team, and the result truly exceeded expectations. Through their guidance, we've gained better structure, faster workflows, and more time for what actually creates results."
Frida
Partner Manager
Bruce Studios
"Fast, professional, and wonderful people. Find out for yourself <3"
Johannes Hansen
Founder
Johannes Hansen AB
Frequently Asked Questions
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