AI Agents for Business –
Chatbots, Voice Agents & Autonomous Workflows

An AI agent is an autonomous software system that uses large language models to plan and execute multi-step tasks — querying APIs, reading documents, calling tools and making decisions without human intervention. Unlike chatbots (single-turn Q&A), agents complete entire workflows like processing invoices, qualifying leads or resolving tickets end-to-end.

AI Agent for Order Management

Ljusgårda (Supernormal Greens)

• 83% cost reduction
• 70-80% automation
• 6-week implementation

Document Automation: 60h → 3min

Public Sector

• 95% time reduction
• 60h → 3min/doc
• 1000+ hours/month saved

AI-Driven Content Production

Media Company

• $100K first year
• $40K/month recurring
• 12-month build-up

AI agents are autonomous software systems that understand requests, make decisions, and take actions across multiple systems and channels. Unlike rule-based chatbots, AI agents use large language models to understand context, handle complex multi-step tasks, and deliver personalized interactions at scale.

Modern AI agents operate across chat, voice, and email—integrating with CRM, ERP, and internal tools to access real-time data and execute transactions. They can qualify leads, resolve support tickets, process orders, and route cases—all while maintaining brand voice and escalating to humans when appropriate.

At Alice Labs, we've built AI agents that handle 60-80% of customer inquiries autonomously, reduced order management costs by 83% (Ljusgårda), and scaled customer communication without adding headcount. Every agent is custom-built for your processes, data, and brand.

Handle support inquiries across chat, email, and voice. Answer questions, resolve issues, escalate when needed.

• FAQ and product questions
• Order status and tracking
• Returns and complaints handling
• Appointment scheduling

Qualify leads, answer product questions, book meetings, and nurture prospects—24/7 across channels.

• Lead qualification scoring
• Product recommendation
• Demo booking automation
• Follow-up sequences

Process documents, route cases, generate reports, and handle internal requests autonomously.

• Invoice processing
• Case classification & routing
• Report generation
• Data entry & validation

AI-powered phone agents that handle inbound and outbound calls with natural conversation flow.

• Inbound call handling
• Appointment reminders
• Survey & feedback calls
• Order confirmation calls

Design

Map user journeys, define agent capabilities, set escalation rules and brand voice guidelines.

Build

Develop agent with your data, integrate systems, implement guardrails and quality controls.

Launch

Deploy with human oversight, monitor conversations, and iterate based on real interactions.

Scale

Expand channels, add capabilities, optimize performance, and reduce human escalation rate.

"We decided early on to embrace AI technology and needed a partner who could explore opportunities, propose solutions, lead change management, and build them. With Alice, we got everything in one place and have implemented multiple solutions that increased efficiency so significantly that an entire team could be reallocated."

"Alice Labs' AI training gave us all a real aha-moment, whether we were completely new to the field or experienced! The training contained a perfect balance between theory and practice. We have definitely become more efficient at work!"

"The collaboration with Alice Labs has been easy, educational, and incredibly supportive. We engaged them to improve our processes and create more efficiency in the team, and the result truly exceeded expectations. Through their guidance, we've gained better structure, faster workflows, and more time for what actually creates results."

"Fast, professional, and wonderful people. Find out for yourself <3"