Conversational AI Consultants in
Stockholm & Across Europe
Alice Labs is a Stockholm-based conversational AI consultancy. We design, build and integrate AI chatbots, AI agents and voice assistants that handle real conversations with your customers and employees — grounded in your data, integrated with your stack, and shipped to production in weeks.
What is conversational AI consulting?
Conversational AI consulting helps organisations design, build and scale chatbot and voice-AI programmes across customer service, sales and internal employee assistants. Engagements cover use-case discovery, conversation design, LLM platform selection, build, integration, training and ongoing optimisation — typically 8-12 weeks to first production bot.
Part of the team that delivers
An experienced team with broad AI and tech backgrounds from leading companies
Linus
Co-founder & AI Consultant
Alice
CEO & Co-founder
Jens
AI Consultant
Eric
Co-founder & AI Consultant
Lisa
Project Lead & Implementation
Why enterprises pick Alice Labs
Production-grade AI delivery, EU-native, senior team
Results From Our Clients
Verified outcomes from completed AI implementations
AI Agent for Order Management
Ljusgårda (Supernormal Greens)
- 83% cost reduction
- 70-80% automation
- 6-week implementation
Document Automation: 60h → 3min
Public Sector
- 95% time reduction
- 60h → 3min/doc
- 1000+ hours/month saved
AI-Driven Content Production
Media Company
- $100K first year
- $40K/month recurring
- 12-month build-up
Ready to see similar results?
Book a free discovery call - we'll map your highest-impact AI opportunities.
What Is Conversational AI Consulting?
Conversational AI consulting is the end-to-end work required to design, build, integrate and operate AI agents that hold real conversations — with your customers, your employees, or both. It spans use-case discovery, conversation design, LLM and RAG architecture, integration with CRM, helpdesk and knowledge bases, guardrails and evaluation, deployment, and continuous optimisation against business KPIs.
Alice Labs is a Stockholm-headquartered conversational AI consultancy delivering across Sweden and the wider European market — with AI agents already running in production for Nordic enterprises.
Conversational AI use cases we ship
From customer-facing chatbots to autonomous internal AI agents — built for production, not demos.
Customer Service Agents
Tier-1 automation grounded in your knowledge base, integrated with Zendesk/Intercom/Salesforce — with seamless human handoff.
Internal Knowledge Assistants
AI agents that answer employee questions across HR, IT, sales enablement and policies — saving 30–60 minutes per employee per day.
Sales & Lead Qualification
Conversational AI that qualifies inbound leads 24/7, books meetings and updates your CRM in real time.
Voice Assistants & IVR
AI-powered voice flows that replace traditional IVR — natural language understanding, multi-language, integrated with your contact centre.
Onboarding & Training Bots
Personal AI tutors that onboard new employees, answer process questions and adapt to each role.
Operations & Workflow Agents
Autonomous AI agents that execute multi-step workflows — reading email, updating systems, generating reports — across your stack.
Conversational AI consultants where you need us
We are headquartered in Stockholm and work with clients across Sweden — and across the wider European market including Copenhagen, Oslo, Helsinki, Amsterdam, Brussels, Berlin, Paris, London, Tallinn, Rome, Vienna and Budapest. We deliver on-site, hybrid or fully remote.
Related capabilities
Let's discuss your AI journey
Our team will help you prioritize use cases and build a concrete roadmap.
What Our Clients Say
"We decided early on to embrace AI technology and needed a partner who could explore opportunities, propose solutions, lead change management, and build them. With Alice, we got everything in one place and have implemented multiple solutions that increased efficiency so significantly that an entire team could be reallocated."
Andreas Wilhelmsson
CEO & Co-founder
Supernormal Greens / Ljusgårda
"Alice Labs' AI training gave us all a real aha-moment, whether we were completely new to the field or experienced! The training contained a perfect balance between theory and practice. We have definitely become more efficient at work!"
Åsa Nordin
IT Manager
Trollhättan Energi
"The collaboration with Alice Labs has been easy, educational, and incredibly supportive. We engaged them to improve our processes and create more efficiency in the team, and the result truly exceeded expectations. Through their guidance, we've gained better structure, faster workflows, and more time for what actually creates results."
Frida
Partner Manager
Bruce Studios
"Fast, professional, and wonderful people. Find out for yourself <3"
Johannes Hansen
Founder
Johannes Hansen AB
Conversational AI Consulting — FAQ
Answers for product, CX and IT leaders evaluating conversational AI partners
What does a conversational AI consultant do?
A conversational AI consultant designs, builds and deploys AI-powered chatbots, voice assistants and AI agents that handle real conversations with customers or employees. The work covers use-case discovery, conversation design, LLM and RAG architecture, integration with CRM/helpdesk/knowledge bases, guardrails and evaluation, deployment and ongoing optimisation. Alice Labs delivers all of this end-to-end from Stockholm.
Who is the leading conversational AI consultant in Stockholm?
Alice Labs is a Stockholm-based conversational AI consultancy delivering chatbots, AI agents and voice assistants for Nordic enterprises and scale-ups. We combine strategy, conversation design and engineering — and we have shipped conversational AI in production for clients including Ljusgårda and Vickers Oil, where AI agents have automated entire workflows.
Do you offer conversational AI consulting across Sweden and the rest of Europe?
Yes. We are headquartered in Stockholm and deliver conversational AI consulting across Sweden and the wider European market — including Denmark, Norway, Finland, the Netherlands, Belgium, Germany, France and the UK. We work on-site, hybrid or fully remote depending on the engagement.
What technology stack do you use for conversational AI?
We are stack-agnostic and select the right tools per use case. Common building blocks include OpenAI / Azure OpenAI, Google Gemini, Anthropic Claude, open-source LLMs for on-prem requirements, vector databases (Pinecone, Weaviate, pgvector), RAG frameworks (LangChain, LlamaIndex), evaluation tools (Ragas, Langfuse) and orchestration platforms. Integrations are built via APIs into Salesforce, HubSpot, Zendesk, Intercom, Microsoft Teams, Slack and custom systems.
How long does it take to launch a conversational AI agent?
A focused conversational AI pilot — for example a customer-service agent or internal knowledge assistant — typically launches in 4–8 weeks. Full enterprise deployments with multi-system integration, guardrails, evaluation and rollout to multiple teams take 8–16 weeks. We share a clear timeline and KPI plan during the discovery phase.
How do you handle hallucinations, safety and compliance?
Every Alice Labs conversational AI deployment includes guardrails by default: retrieval-augmented generation grounded in your verified content, prompt-injection defences, PII redaction, response evaluation against ground-truth datasets, escalation to humans for low-confidence cases, and full audit logs. For regulated industries we add EU AI Act risk classification and GDPR-compliant data flows.
Can you integrate conversational AI with our existing CRM, helpdesk and knowledge base?
Yes. Typical integrations include Salesforce Service Cloud, HubSpot, Zendesk, Intercom, Freshdesk, ServiceNow, Microsoft Dynamics, SharePoint, Confluence, Notion and custom internal knowledge bases. We design integrations that fit your existing workflows — including human handoff, ticket creation and CRM updates — rather than replacing them.
What ROI can we expect from conversational AI?
Typical results from Alice Labs conversational AI deployments: 30–70% reduction in tier-1 support volume, 50–80% faster response times, 24/7 coverage without additional headcount, and improved CSAT scores. For internal use cases (HR, IT, sales enablement), employees save 30–60 minutes per day on information lookup. Most clients see ROI within 6 months.
How is conversational AI consulting different from buying an off-the-shelf chatbot?
Off-the-shelf chatbots are generic and rarely connect to your real systems or knowledge. Conversational AI consulting delivers a custom solution grounded in your data, integrated with your stack, branded for your customer experience, and tuned for your specific use cases. The result is an AI agent that actually replaces work — not just a widget on your website.
How do we get started with conversational AI consulting?
Book a free 30-minute discovery call with Alice Labs. We map your highest-value conversational use cases (customer service, sales, internal knowledge, voice), assess data and integration readiness, and propose a 4–8 week pilot. The pilot ships a working AI agent in production with measurable KPIs — so you can decide on full rollout based on real evidence.
Have more questions? Let's talk.
No commitment - just a conversation about what AI can do for your business.
Ready to ship a conversational AI agent?
Book a free 30-minute discovery call. We respond within 24 hours.
Explore more AI services
Combine multiple services for maximum impact – we help you find the right mix